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ROY chocolatier

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  • Chocolats
    • Coffret de chocolats – 250 gCoffrets
    • Carrés de chocolat dégustation sans sucre noir et lait - boîte de 200 gCarrés dégustation
    • Tablette de chocolat noir 70% et 4 fruits secsTablettes
    • Florentins au chocolat – coffret de 36 pièces (300 g)Florentins
    • mendiants au chocolat boîte de 265 gMendiants
    • Orangettes au chocolat – coffret de 290 gOrangettes
    • Truffes au chocolat – coffret de 400 gTruffes
    • 3 Merveilles – coffret de 15 piècesSpécialités ROY
    • Chardons liqueur – coffret de 24 pièces assortiesAvec alcool
    • Tablette de chocolat au lait sans sucre et noisettesSans sucre
    • Cadeaux gourmands
  • Confiseries
    • Marrons glacés – coffret de 30 piècesMarrons glacés
    • Pâte de fruits – coffret de 48 piècesPâte de fruits
    • Guimauves à l'ancienneGuimauves
    • Calissons d'Aix - coffret de 48 piècesCalissons
    • Nougats de Montélimar – sachet de 200 gNougats
    • Caramels tendres au beurre salé – sachet de 220 gCaramels
    • Pâte d'amande modelages fruits – coffret de 11 piècesPâte d’amande
    • Sucres d’orge – sachet de 280 gBonbons
  • Sans sucre
    • Carrés de chocolat dégustation sans sucre noir et lait - boîte de 200 gCarrés dégustation
    • Tablette de chocolat au lait sans sucre et noisettesTablettes
    • Confiture de fraise sans sucre ajouté fabriquée en BretagneConfitures
    • Nougats de Provence – sachet de 200 gNougats
  • Gourmandises
    • Amandes 3 chocolats – sachet de 200 gAmandes
    • Dragées Avola – sachet de 200 gDragées
    • Sucette "animaux" en chocolat au lait – lionSucettes
    • Tour Eiffel au chocolat noir - 70 gTour Eiffel
  • Confitures
    • Papas confituriers – orange amèreLes Papas Confituriers
    • Confiture de fraise sans sucre ajouté fabriquée en BretagneSans sucre ajouté
  • Cadeaux gourmands

Politique en matière de remboursements et de retours

This is a sample page.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.

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27 rue de Longchamp
75116 Paris


Tél. : 01 47 27 34 36
Du lundi au samedi de 10h à 20h

  • Français
    • English

Chocolats

  • Coffrets
  • Carrés dégustation
  • Tablettes
  • Florentins
  • Mendiants
  • Orangettes
  • Truffes
  • Spécialités ROY
  • Avec alcool
  • Sans sucre
  • Cadeaux gourmands

Confiseries

  • Marrons glacés
  • Pâte de fruits
  • Guimauves
  • Calissons
  • Nougats
  • Caramels
  • Pâte d’amande
  • Bonbons

Gourmandises

  • Napolitains
  • Amandes cacao
  • Amandes chocolat noir
  • Amandes 3 chocolats
  • Amandes, noisettes et grains de café
  • Croustillants au caramel salé
  • Noisettes au chocolat au lait
  • Dragées Avola
  • Grains de café
  • Raisins au cognac
  • Raisins au Sauternes
  • Gingembre confit
  • Quernons d’ardoise
  • Gianduja
  • Pièces en chocolat
  • Sucette “cœur” en chocolat
  • Sucette “animaux” en chocolat

Confitures

  • Les Papas Confituriers
  • Sans sucre ajouté

Liens utiles

  • Présentation et histoire
  • Se rendre dans notre boutique
  • Qualité et élégance ROY
  • Fabrication de nos chocolats
  • Conservation de nos chocolats
  • Blog et actualités de notre magasin
  • Entreprises et cadeaux d’affaires
  • Conditions générales de vente
  • Livraison des produits et tarifs
  • Politique de confidentialité
  • Mentions légales
  • Contacter ROY chocolatier

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